Our Mission Statement

"To maintain the Hospital as a national centre of excellence for the treatment of patients through providing a first class, caring, efficient and cost effective service, while fostering and recognising the contribution of staff and developing and promoting the Hospital's reputation in Research and as a teaching Hospital".

Our Values and Practices

To achieve our mission, the Hospital must live by the highest values of Integrity, Respect for People, Quality, Leadership and Teamwork.

We are committed to creating an environment, which puts the patient at the centre of everything we do. We are also committed to excellence in both the results we achieve and how we achieve them:

Royal Victoria Eye & Ear Hospital - About the Hospital

Integrity

• To maintain integrity and dedication at every level
• To take responsibility for our actions
• To follow through on commitments
• To communicate in an open, honest and appropriate fashion
• To maintain confidentiality at all times

Respect for People

• To promote an environment of mutual respect for our patients and staff
• To put the patient needs to the fore and to listen
• To treat everyone with dignity and respect
• To adopt and encourage new ideas
• To cultivate individual talent
• To maintain an equal opportunity environment

Quality

• To provide a first class, caring, efficient and cost effective service
• To undertake it with empathy and patient focused approach to care
• To strive for continuous improvement

Leadership and Teamwork

• To provide leadership by example
• To demonstrate initiative
• To take pride in what we do
• To bring out the best in people in serving patient needs
• To anticipate and manage change
• To promote innovative thinking
• To work together as a team to achieve our goals
• To be flexible and responsive
• To seek inputs, to provide feedback and to listen

Back to Top of Page