Grade IV Helpdesk / System Admin Technician – Full Time 37 hours per week (1 year Fixed Term Contract)

• 3-5 yrs. relevant work experience in a similar environment

Knowledge/Skills

• Extensive knowledge of Windows Server operations, telecommunications, network engineering, client/server computing, and production operations support
• Experience in related IT disciplines such as data processing, hardware platforms, enterprise software applications, database administration and outsourced systems
• A deep understanding of the interdependent relationship between infrastructure, information security and the applications/services they enable as well
• Excellent understanding of multi-disciplinary nature of IT solutions
• Functional understanding of project management principles and their application to Infrastructure projects and teams
• Demonstrated ability to apply technology solutions to business problems
• Knowledge of applicable laws and regulations as they relate to technology issues is important
• The ability to analyse and evaluate, in a rational objective, consistent and systematic manner a range of complex information and identify the core issues and arguments at hand
• The ability to consider the range of options available involving other parties at the appropriate time and level and make balanced and timely decisions

• Technical Accreditation – MSCE or equivalent

Desirable:

• ITIL Accreditation
• PRINCE2 or other Project Management Accreditation

Attributes

Required

• Excellent interpersonal & communication skills
• Ability to work on own initiative and prioritise workload
• Ability to work well as part of a team